Cookie Policy
Version 1.2, September 2026
Casa Concierge Co. Legal representative: Casa Concierge Co. Playa del Carmen, Quintana Roo, MĂ©xico Contact email: [casaconciergepdc@outlook.com]
1. What Are Cookies?
Cookies are small text files that a website stores on your device (computer, phone, or tablet) when you visit it. They allow the site to remember information about your visit, such as your preferred language, whether you are already logged in, or how you interacted with the site.
2. Why Do We Use Cookies?
Casa Concierge Co. uses cookies to:
- Keep your session active for authenticated areas of the site (if available)
- Remember your language preferences
- Analyze how visitors use the site in order to improve it
- Measure the performance of our pages
- Ensure the security of your account
3. Applicable Legal Framework
This policy complies with:
- Ley Federal de ProtecciĂłn de Datos Personales en PosesiĂłn de los Particulares (LFPDPPP), Mexico
- General Data Protection Regulation (GDPR), European Union, for users residing in EU countries
- Lei Geral de Proteção de Dados (LGPD), Brazil, for users residing in Brazil
Accordingly, no non-essential cookies will be loaded on your device without your prior and explicit consent.
4. Types of Cookies We Use
4.1 Strictly Necessary Cookies
These cookies are essential for the site to function properly. Without them, it may be harder to access login-protected features (if available).
| Cookie | Purpose | Duration |
|---|---|---|
session_token | Keeps your session active | Until logout |
csrf_token | Protects against security attacks | Per session |
locale | Remembers your selected language | 12 months |
cookie_consent | Stores your cookie preferences | 12 months |
These cookies cannot be disabled as they are necessary for the service to function.
4.2 Performance and Analytics Cookies
These allow us to understand how visitors interact with the site. All information collected is anonymous and aggregated. These cookies will not be loaded until you grant your consent.
| Tool | Purpose | Duration |
|---|---|---|
| Google Analytics | Measures visits, page views, and general behavior | 24 months |
| Vercel Analytics | Measures technical site performance | 30 days |
4.3 Preference Cookies
These store your personal choices to provide you with a more personalized experience. They require consent.
| Cookie | Purpose | Duration |
|---|---|---|
theme | Remembers whether you prefer light or dark mode | 12 months |
currency | Remembers your currency preference | 6 months |
4.4 Third-Party Cookies
Some services integrated into our site set their own cookies. These third parties have their own privacy policies and are only loaded with your consent:
| Third Party | Purpose | Policy |
|---|---|---|
| Google Analytics | Traffic analysis | policies.google.com |
| Google Maps | Display of property locations | policies.google.com |
5. How We Obtain Your Consent
When you visit our site for the first time, you will see a cookie consent banner with the following options, clearly visible and of equal visual weight:
[ Reject All ] [ Customize ] [ Accept All ]
Banner rules:
- No button is pre-selected
- "Reject All" and "Accept All" are the same size and visual style. We do not manipulate the design to favor any option
- The banner does not disappear automatically. It requires a deliberate action from the user
- If you close the banner without making a choice, only strictly necessary cookies are loaded
Consent record: Each choice is recorded in our system with:
- The option chosen (accept all / reject all / customized)
- Date and time of the choice
- Version of the policy in effect at the time
This record complies with GDPR audit requirements.
6. How to Manage Your Cookies
From our site
You can change your choice at any time by clicking the "Cookie Settings" link in the site footer. This will reopen the consent banner with your current preferences.
From your browser
You can also control cookies directly from your browser settings:
- Chrome: Settings → Privacy and Security → Cookies
- Safari: Preferences → Privacy
- Firefox: Options → Privacy & Security
- Edge: Settings → Privacy, Search and Services
⚠️ Please note: Disabling all cookies may affect how the site functions. In particular, if you block necessary cookies, you may not be able to access login-protected features (if available).
7. Cookies and Mobile Devices
If you access our site from a mobile device, cookies work in the same way. You can manage them from your device's browser settings (Chrome Mobile, Safari iOS, etc.).
8. Consent Duration
Your consent is valid for 12 months. After that period, we will ask you again for your choice through the consent banner. You can revoke or modify your consent at any time from the "Cookie Settings" link in the footer.
9. Updates to This Policy
We may update this Cookie Policy when we incorporate new tools or services into our site. The version and date of the last update will always be visible at the top of this document. If the changes are significant, we will notify you by email and request new consent.
10. Contact
If you have questions about the use of cookies on our site, please contact us:
Casa Concierge Co. Legal representative: Casa Concierge Co. 📍 Playa del Carmen, Quintana Roo, México 📧 [casaconciergepdc@outlook.com] 💬 WhatsApp: +52 984 481 7579