Privacy Policy

Version 2.0, September 2026

Casa Concierge Co. Legal representative: Casa Concierge Co. Playa del Carmen, Quintana Roo, México Contact email: [casaconciergepdc@outlook.com]

1. Identity of the Data Controller

In compliance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations, as well as the General Data Protection Regulation of the European Union (GDPR) as applicable to users residing in the European Union, Casa Concierge Co., with domicile in Playa del Carmen, Quintana Roo, México, is the data controller responsible for the processing of the personal data you provide to us.

2. Personal Data We Collect

We may collect the following personal data:

Identification and contact data:

• Full name
• Email address
• Phone number (including WhatsApp)
• Country and city of residence

Property-related data:

• Property address, type, and price
• Property photographs (with explicit consent granted at the time of listing submission)

Payment data (only when a commission is due):

• Payment method and proof of payment for a confirmed booking, lease, or sale referral

Browsing data:

• IP address
• Browser and device type
• Pages visited within the site
• Cookies (see our Cookie Policy)

Legal acceptance records:

• Version of the legal documents accepted
• Date and time of acceptance
• IP address at the time of acceptance

Casa Concierge Co. does not store credit or debit card data. Commission payments are made by bank transfer or cash, as described in our Terms of Service.

3. Purposes of Data Processing

Your personal data is used for the following purposes:

Primary purposes (necessary for service delivery):

• Publish your property listing on our portal
• Forward interested renters' or buyers' contact details to you
• Process commission payments when a booking, lease, or sale is confirmed
• Handle requests, inquiries, and support
• Record and retain consents granted by the user for legal and audit purposes

Secondary purposes (you may opt out of these):

• Sending commercial communications and promotions for new services
• Satisfaction surveys
• Internal statistical analysis to improve our services

If you do not wish your data to be used for secondary purposes, you may send us an email at [casaconciergepdc@outlook.com] at any time.

4. Transfer of Data to Third Parties

Your personal data may be shared with the following third parties, solely to the extent necessary to provide the service:

We do not sell, rent, or share your personal data with third parties for advertising purposes.

5. Use of Photographs

Photographs of your property are collected and used exclusively with your explicit consent, granted at the time you submit your listing.

Said photographs may be published on:

• The property portal at www.casaconcierge.co
• Marketing materials related to your property

Upon removal of your listing, your photographs will be removed from the Casa Concierge Co. public portal within a maximum period of 48 hours. You will receive a confirmation email when this occurs.

You may request the removal of your photographs at any time, even without canceling the service, by sending a request to [casaconciergepdc@outlook.com].

6. ARCO Rights (Access, Rectification, Cancellation, Opposition)

You have the right to:

• Access: Know what personal data we hold about you.
• Rectification: Request the correction of inaccurate or incomplete data.
• Cancellation: Request the deletion of your data when it is no longer necessary.
• Opposition: Object to the processing of your data for specific purposes.

Users residing in the European Union: Additionally, and in accordance with the GDPR, you have the right to data portability and to file a complaint with the supervisory authority of your country.

To exercise any of these rights, send a request to:

📧 [casaconciergepdc@outlook.com]

Your request must include: full name, registered email address, a clear description of the right you wish to exercise, and a copy of official identification. We will respond within a maximum period of 20 business days.

7. Legal Consent Records

When you accept our Terms of Service, Privacy Policy, and Cookie Policy at the time of listing your property, we automatically record:

• Exact version of each document accepted
• Date and time of acceptance (UTC)
• IP address of the device used

These records are retained permanently as evidence of the contractual relationship, even after the listing is removed. They cannot be deleted through an ARCO request, as they constitute a legal and audit requirement.

8. Data Security

We implement technical and organizational measures to protect your data:

• HTTPS encrypted connection across the entire site
• Role-based restricted data access (authorized personnel only)
• Storage on servers with encryption at rest
• Passwords never stored in plain text

9. Data Retention

We retain your personal data for as long as your listing remains active with us. Once you remove your listing:

• Your photographs are removed from the public portal within 48 hours.
• Your operational data is retained for 12 months for accounting and legal purposes.
• After that period, your data is permanently deleted or anonymized.
• Legal consent records are retained indefinitely.
• You may request early deletion of operational data through an ARCO request.

10. Use of Cookies

We use cookies on our website. Please refer to our Cookie Policy for more information.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you by email with at least 30 days' prior notice. The version and date of the last update will always be visible at the top of this document. Continued use of the service after the changes take effect implies acceptance of the new version.

12. Contact

If you have questions about this Privacy Policy, you may contact us at:

Casa Concierge Co. Legal representative: Casa Concierge Co. 📍 Playa del Carmen, Quintana Roo, México 📧 [casaconciergepdc@outlook.com] 💬 WhatsApp: +52 984 481 7579